Returns

Returns, Refunds, and Cancellation Policy

Because all products on our store are custom-printed and made-to-order just for you, our return and refund policies vary depending on your geographic location and whether your item is custom-personalized. Please read the sections below carefully before placing your order.

1. Global Policy: Damaged, Defective, or Misprinted Items (All Regions)

If your paper goods arrive bent, creased, misprinted, or damaged in transit, we will completely cover the cost of making it right. This applies to all customers worldwide.

  • Timeframe: You must contact us within 30 days of receiving your package.
  • Required Proof: Email us at hello@adailycloud.com with your Order Number and clear photos showing the damage, print error, or defect. For bent items, please include a photo showing the packaging damage if applicable.
  • Our Resolution: Once verified, we will arrange a free replacement or a full refund to your original payment method. You do not need to ship the damaged paper goods back to us.

Lost or Stalled Shipments

  • If your tracking status shows your package is lost in transit or has stalled, contact us within 30 days of the estimated delivery date. We will investigate with the carrier and send a free replacement.
  • Please note: We are not responsible for packages marked as "Delivered" by the carrier, or for delivery failures caused by an incorrect/incomplete address provided at checkout. If a package is returned to our facility due to an address error, we are not responsible for the reshipping cost.

2. Policy for Customers OUTSIDE the European Union & United Kingdom

For customers located in the United States, Canada, Australia, and all other non-EU/UK regions:

  • No Buyer's Remorse Returns: Because our prints, calendars, and greeting cards are manufactured dynamically upon purchase, we do not accept returns, cancellations, or issue refunds for change of mind or buyer’s remorse.
  • Product Specifications: Please consult the detailed dimensions, paper weights, and finish descriptions (e.g., matte, glossy) on each product page before ordering.

3. Policy for Customers INSIDE the European Union & United Kingdom

Under consumer protection laws in the EU and UK, you have a statutory 14-day right of withdrawal(cooling-off period) to cancel or return your online order for any reason. However, our paper goods are classified under two distinct legal categories:


Art and Paper Goods (14-Day Right of Withdrawal Applies)

  • Applicability: This applies if you purchased a standard art print, calendar, or greeting card pack, where you only selected a standard size or quantity.
  • Policy: You have the right to cancel your purchase and return the item within 14 days from the day you (or a third party designated by you) physically received the goods.
  • Return Conditions & Shipping Costs:
    • You are strictly responsible for the direct cost of return shipping to our designated returns address.
    • Condition Requirement: Paper goods are highly fragile. To receive a full refund, items must be returned unused, unmarked, completely uncreased, and in their original protective packaging (e.g., cardboard tubes or rigid mailers). If the items arrive back to us bent or unsellable due to poor return packaging, a diminished value deduction up to 100% may be applied.
  • How to Exercise This Right: You must inform us of your decision to withdraw through an unequivocal written statement. Please email hello@adailycloud.com with your order details before the 14-day window expires. We will provide you with the correct return address. Do not mail packages back to the fulfillment address on your shipping label.
  • Refund Processing: We will issue a refund for the item amount (minus any expedited shipping costs chosen by you above our standard rate) within 14 days of receiving the returned item or receiving proof that you have sent it back.